RedTag.com - Frequently Asked Questions
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Frequently Asked Questions

How Do I Register with RedTag?

Registering with RedTag is free and it only takes a few moments. We'll ask you to:

  • Give your name
  • Select a password & login ID
  • Provide an e-mail address

That's it! We are committed to protecting your personal privacy and do not give out your private information.. Please read our privacy policy. Go to registration page.

How Do I Purchase Something?

Just look for the "More Info" "Add To Shopping Cart" buttons next to products. When you click on one of these, you'll be taken to the Product Page where you can choose quantities, etc. and proceed with your purchase.

How Do I Remove An Item From The Shopping Cart?

Simply reduce the number of items in your Shopping Cart – for example, if you have 1 item in the cart and no longer wish to purchase that item, change the quantity to 0 and hit "update" and your quantity will be updated. Note that items placed in your Shopping Cart remain there for 30 days.

During Checkout, How Do I Go Back To A Previous Step To Change Information?

Click on the "Back" button in the upper left corner and you'll be taken back. Or, if you are in the Shopping Cart and you want to continue shopping, click on the "Continue Shopping" button and you'll be taken back to the home page.

When My Order Is Complete, How Do I Track It?

Click on the "My Account" link on the top of any RedTag web page and you'll find your order status and a link to any tracking that has been uploaded.

Which Payment Methods Does RedTag Accept?

All prices are posted in US Dollars.

RedTag accepts payments via credit and debit cards. We honor Visa, MasterCard, Discover and American Express.

For verification purposes, please be sure to supply the correct billing information. This information must match with what the issuing company or bank has on file for you.

Debit cards often carry daily spending limits. Please consult your bank to determine whether you have a daily spending limit.

How Do I Change or Add a new Credit Card?

Go to your My Account page and click on Account Information. Here you can change your billing, shipping and credit card information. Click "Edit" to edit your current information. Click "Add" to add new information. Click "Default" to set information as your default information and RedTag will use that for future purchases.

You also have the option to change shipping and credit card information in step 3 of the purchase process.

Do I Pay Sales Tax?

Merchandise shipped to Illinois and Tennessee is subject to sales tax charged by those states unless the purchase is made by a state-authorized tax-exempt entity, or by a reseller.

If your organization is tax-exempt, or if you are a reseller with a valid reseller's permit, please read the following instructions to ensure your RedTag account reflects the correct tax status. Once you receive your first winning bid confirmation, please notify us of your tax status by following these instructions:

If your organization is tax-exempt (not-for-profit, government agencies), simply fax a copy of your government-issued tax-exempt letter to 773/272-4020, along with your order number.

OR

If you are a reseller with a valid reseller's permit, please print and sign the form from our sister website here and fax it to 773/272-4020 along with your order number. Please ensure the form is signed and a valid reseller's number has been provided, otherwise sales will continue to be subject to tax.

Once the information has been processed, future orders will not be subject to tax.

Should you have any questions about a previous request or the tax exempt process, please contact RedTag's Customer Care Team.

Note: If you are an individual purchasing on behalf of a tax exempt organization, please follow the instructions above. You may also be required to provide a signed letter on letterhead from the tax exempt organization stating you are authorized to purchase on their behalf.

Can I Obtain a Copy Of My Invoice?

You can easily retrieve a copy of your invoice within 30 days of purchase by going to your My Account under My Purchases and clicking on the item name for order details. Underneath the order number, there will be a link that will take you to a page containing a copy of your invoice.

If your purchase was made over 30 days ago, you can make a request for a copy of your invoice via our webform.

How Do I Keep Track of My Orders?

The My Account section is a place for registered members to track their orders (date of purchase, order processing status, and tracking number) and update their personal information (shipping address, billing address, credit card information, and contact information.)

Note that if you are also a uBid Customer, any bidding history, buy now purchases, etc. will also be visible for you on the My Account Page.

If I forgot my password, what should I do?

Use the "Forgot Password" button at the login screen. We'll send you instructions on how to reset your password.

How do I opt in or opt out to the RedTag email alerts?

Opt In: Sign up for email alerts (daily deals, weekly events) by going to the top of the main Redtag.com home page and submitting your email address.

Opt Out: Simply unsubscribe to any email you receive by going to the bottom of the email and clicking on "unsubscribe". Or, you can email us at help@redtag.com and providing your email address and asking us to unsubscribe you.

Registration on Redtag.com auto opts you into our email alerts.

What do the different statuses on My Account mean?

Your order and its status can be viewed in "My Account." An explanation of each order status is given below. Please note that order status is not updated in real time and may be delayed up to 2 hours due to processing volumes.

In Process
Your order is being processed and will be shipped shortly. The tracking number will be posted to your My Account as soon as it is available.

In credit card processing
Your order is being processed by our Credit Department. The Credit Department is responsible for validating payment methods, and verifying order information when necessary. This process can take up to 1 to 5 business days, but generally occurs within minutes of the auction's close. Should any problems arise that prevent us from completing your order, you will be alerted on your My Account or contacted by a credit representative via email or phone.

In Warehouse
Your order is in our warehouse awaiting shipment. Upon shipping your order, your My Account will read Order Shipped and tracking information for your order will be provided at that time.

At Supplier's warehouse
Your order has been processed and is awaiting shipment from our Supplier's warehouse. Please allow 4-10 business days. If you do not receive the order after 4-10 business days, please Live Chat with us or contact us via our web form.

Partially shipped
We were unable to send the full quantity of your order. We are currently investigating when the remaining portion will be shipped. If you don't receive the remaining portion promptly, please Live Chat with us, or contact us via our web form.

Order shipped
Your order has been shipped. The tracking number is posted under the Orders listing on your My Account. There can sometimes be a delay of one business day from the time we enter the tracking number in your My Account until the number is recognized by USPS, Fed Ex or UPS.

Cancelled
Order has been cancelled by the customer or by RedTag. In the rare occurrence that RedTag needs to cancel an order, we will notify you before an order has been cancelled. We will also try to offer a similar or exact replacement whenever possible.

Order returned
Order has been successfully returned. Please allow up to 14 days for return processing. Note that refunds are dependent on your bank or financial institution. Some banks hold funds longer than others and we have no control over that. Feel free to contact Redtag Customer Care in order to check on your return or refund, we're here to help!

How do I pursue warranty help?

To pursue warranty help, you must first determine the type of warranty coverage you have. The type of warranty coverage for your product is printed on your packing slip and also on the product page of the item. From your My Account, go to Orders, then click on the lot # link. To determine the type of warranty coverage, look at your packing slip or look at the product information page on our Website.

Products with a Manufacturer or Vendor Warranty
In the event that a product needs to be returned to a vendor or manufacturer for service or warranty work, the customer is responsible for all shipping arrangements, including costs. In addition, original shipping & handling charges are not refundable. Each vendor or manufacturer has its own policies regarding the procedure and cost of shipping returns; therefore, please contact the warranty provider listed on the packing slip for details.

Products with RedTag.com Warranty
RedTag.com is currently unable to replace or repair your damaged or defective products. However, since we value you as a customer, we will take the affected product back as a return. Please follow our return instructions to complete a return.

Products with RedTag.com's Extended Protection Plan
If you purchased a RedTag.com Extended Protection Plan and have questions please use our Live Chat.

If you do not want to pursue warranty help or your product qualifies for RedTag.com's Warranty and you would like to return your product, then please follow the Returns Policies and Procedures.

What are the various Product Conditions?

The condition of each product is as stated on its Product Information page. RedTag.com has made a commitment to our customers to never intentionally mislead or hide any information about the quality of the products we sell. We classify the products on our auctions as New, Manufacturer Recertified, Recertified, Used, Demo, and Off-Lease.

New
Many of the products at RedTag.com are new, have never been used and may still be in their original packaging. These items come complete with manuals and other accessories, or they may be in an OEM box by themselves. OEM stands for Original Equipment Manufacturer, and is a term used for a product that was manufactured as part of a larger whole (for example an OEM hard drive in a Pentium multimedia system). New OEM merchandise is not packaged for retail sale. These new products come in a plain box. Most merchandise classified as New carries a vendor warranty, but please refer to the Product page to be sure.

Manufacturer Recertified
Manufacturer Recertified products differ from other recertified products because they are restored to the exact manufacturer specifications by the original manufacturer in a certified recertification center. In addition, these products typically come with the added advantage of a manufacturer warranty. These unused or used items have been returned to original manufacturers for various reasons: use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced, if needed, in the original manufacturer's certified recertification center. Recertified products may come with minor blemishes and may come with or without manuals, batteries and back recovery disks. Please refer to the Product page for exact terms regarding warranty information and supplemental software.

Recertified
Recertified products are restored to specifications found on the Product Page by reputable refurbishing companies. In addition, these products typically come with the added advantage of a manufacturer warranty. These unused or used items have been returned for various reasons: use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced if needed, by a reputable refurbishing company. Recertified products may come with minor blemishes and may come with or without manuals, batteries and back-recovery disks. A complete listing of accessories (if available) included with the recertified item will be provided on the RedTag.com Product page. Please refer to the Product page for exact terms regarding warranty information and supplemental software.

Used
Unlike used items found at places other than RedTag.com, these products have been thoroughly inspected and tested to ensure full functionality, though in some cases they may show signs of wear. Please refer to the Product page to see whether merchandise classified as Used carries a vendor warranty.

Demo
These products have never been owned by anyone and have undergone testing to ensure they function according to the manufacturer's specifications. Vendors will frequently put new products out for display or demonstration purposes. These items usually see very little, if any, use. Yet, some items may show minor signs of wear. Please refer to the Product page to see whether merchandise classified as Demo carries a vendor warranty.

Off-Lease
Off-lease refers to products that have been used by individuals or businesses for a contracted period of time. They are inspected and tested for full functionality, and then sold to RedTag.com for resale. Please refer to the Product Page to see whether merchandise classified as Off-Lease carries a vendor warranty.

Product Images
Images displayed are samples only.

How do I determine product availability on RedTag.com?

All products are limited to supply on hand. RedTag makes no guarantee of continued availability of an item. On our Daily Deals, a countdown timer is shown to indicate the length of time that product will still be available.

How much does shipping cost?

Shipping on RedTag.com is $1.95 per product excluding Alaska and Hawaii.

When can I expect the delivery of my order?

You will receive a confirmation email upon making a purchase. Once your order is processed and payment has been authorized for your purchase, it moves on to shipping – this can take 3-5 days from the close of the sale. Because RedTag offers products from its direct warehouse and our Certified Sellers ship directly from their warehouses, please allow up to 14 business days to receive your shipment once your payment is processed. You'll receive an email once the product has shipped, and you can then track your orders by going to your My Account page and clicking on the tracking number in the My Purchases page. Note that shippers sometimes can take up to 24 hours to upload shipping/tracking information to their websites.

Redtag Ships to United States addresses only at this time.

Packages cannot be delivered to Alaska or Hawaii via ground service. Packages to Alaska or Hawaii must be shipped via Air. For any Second Day Air shipment to AK or HI, delivery may take up to three days. Please Live Chat or use our webform for questions on Shipping to these states.

We will provide tracking numbers as much as possible. There are times when tracking numbers can not be provided - in these cases, only the carriers will be provided.

RedTag's warehouse will be closed on the following holidays in 2010, which may delay shipment of orders.

Thanksgiving, Christmas, New Year's Eve.

Does RedTag ship outside of the US?

Redtag Ships to United States addresses only at this time.

How will RedTag ship my product?

Standard Ground
Standard Ground service offers an economic method to ship your merchandise. Orders shipped via Standard Ground may also require a signature. You can easily follow the progress of your shipment by logging into "My Account".

Return Policy

RedTag.com Return Policy and Procedure*

  • We offer a 100% guarantee for the first 15 calendar days.
  • Some restrictions may apply and may be subject to a 15% restocking fee.
  • Replacement items may not be available.

*By placing an order on this website, you indicate that you have read and agree to the following return policies and conditions. This return policy supersedes all other return restrictions listed on any auction page or listing. Click here to read our website Terms and Conditions.

*Returns must meet ALL Applicable Criteria:
If your returned product does not match all applicable criteria listed below, it will be rejected and returned back to you at your cost. Also, your RMA will be nullified, credit will be denied, replacement orders will not be made and you will be charged for all shipping to and from our warehouse. By requesting an RMA in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of al shipping costs to and from our warehouse. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.



Return Procedure:

Below please find the policies and procedures that allow us to quickly and efficiently process your return. RedTag will be unable to process credit for returns without a return merchandise authorization (RMA). You can create your own RMA via your My Accounts Page in your Orders section. You will need to Live Chat or Webform our Customer Service department for any items that have been damaged or that are over $300.00 for an RMA.

You must contact RedTag within 15 calendar days from the day you receive your product to initiate a return. It is important that you include the detailed reasons that you are requesting a return. Once your return is authorized, RedTag will email you the RMA instructions. It is important that you follow the instructions so that we can credit your account promptly and efficiently.

  • Your return must reach us within 15 calendar days from RMA issuance. Items received between 15 days and 30 days will be subject to a 15% restocking fee. No returns are accepted after 30 days.
  • Redtag issued RMA labels must be attached to all packages being returned. The purchase invoice must be included with the return. If there are multiple packages, a separate copy of the invoice must be included in all packages being returned.
  • If you purchased several separate items, and are returning more than one item at a time, do not put them all in the same package – return them using Redtag issued RMA labels in the original packaging they were received in. We aren't responsible for items sent back incorrectly, nor can we refund these orders.

What should I do if the product is defective and I'm in need of warranty assistance:
We do encourage all of our customers to work with the warranty service provided on your product. Our Customer Care team is available to make sure you get the maximum value out of your warranty. In the event that you do not wish to pursue warranty assistance, an RMA (return merchandise authorization) will be processed for you for a refund. RedTag will provide you with a return label to return your product, however the amount of the shipping label will be deducted from your refund amount. In the event you choose to return your own package you will be responsible for shipping and proof of delivery on all returns; therefore, for your protection, we strongly suggest that you fully insure the package you are returning and use a traceable method of shipping which includes a tracking number so that you can provide proof of delivery if necessary. If you cannot provide proof of delivery for your return, you will not receive credit for that return.

What should I do if I have contacted the warranty company and they will not provide assistance:
We will promptly issue an RMA (return merchandise authorization) to return your product to us for a refund.

In order to return a product you must be granted a Return Merchandise Authorization (RMA). To receive an RMA, submit your information to our Customer Care Department, via our web form.

You must contact RedTag within 15 days from purchase date to initiate a return. It is important that you include the detailed reason that you are requesting a return. Once your return is authorized, RedTag will email you the RMA and instructions. It is important that you follow the instructions for returns or your return may not be processed. RMA numbers cannot be extended or reissued.

  • Your returned items must reach us within 15 days from RMA issuance. Items received after 15 days will not be accepted for full return. Returned merchandise received after 30 days from RMA issuance will not be refunded nor returned.
  • The RMA label must be attached to all packages being returned. The purchase invoice must be included with the return. If there are multiple packages, a separate copy of the invoice must be included in all packages being returned.

What should I do if I get a product and it is not as advertised:
You must contact RedTag within 15 days of receiving your product. At that time we will issue an RMA (return merchandise authorization) for you to return your product to us for a full refund. A return label will also be provided to you to return the shipment.

What should I do if I have a product that is missing parts:
You must contact RedTag within 15 days of receiving your product. At that time we will issue an RMA (return merchandise authorization) for you to return your product to us for a full refund. A return label will also be provided to you to return the shipment.

What should I do if I receive a product that has been damaged during shipping:
Occasionally an item will be damaged during shipment. If you notice any damage to the box or item, note the damage in detail on the receipt and do not accept delivery of the package. It is important that you do not accept or sign for a damaged package and contact our Customer Care Team via Live Chat. Please do not dispose any of the packaging at any time. A claim will be filed for your package and a credit will be processed in full to your account upon receipt at our warehouse.

What if I do not like the product that I have received:
You must contact RedTag within 15 days of receiving your product. At that time we will issue an RMA (return merchandise authorization) for you to return your product to us for a refund. You will be charged a 15% restocking fee and will not be refunded the original shipping and handling charges or the transaction fee. RedTag will provide you with a return label to return your product, however the amount of the shipping label will be deducted from your refund amount. In the event you choose to return your own package you will be responsible for shipping and proof of delivery on all returns; therefore, for your protection, we strongly suggest that you fully insure the package you are returning and use a traceable method of shipping which includes a tracking number so that you can provide proof of delivery if necessary. If you cannot provide proof of delivery for your return, you will not receive credit for that return. The reason for this is because once an item leaves our warehouse, we can no longer sell that product as "new" or "refurbished"; it is now considered a "used" product. This occurs even if the product is not opened.

All items will be inspected and tested by RedTag upon receipt. In order to process your return and credit, the items will be inspected for the following:

  • All items must be returned in the original condition and packaging. Specifically: packaging materials, CDs, warranty cards, parts and accessories, promotional items, manuals, and all other documentation provided.
  • Copyright items such as DVDs, pre-recorded videos, video games, etc. must be unopened. If defective, you may exchange these items for the same title. If we are unable to replace the item, your account will be credited.
  • There are no returns on travel packages.
  • Products must be returned with all standard certification labels intact and legible (UPC code, barcode labels, etc).
  • Serial number on returned product must match serial number on record with RedTag.
  • Products must be returned to RedTag in original manufacturer's packaging with a qualified external shipping container to eliminate possibility of shipping damage during the return transport.

How can I cancel my order?

All orders are final and non-cancelable.

Having Issues With RedTag.com?

If you are having issues with our site, you can Live Chat with us or email us via our web form.

RedTag.com Customer Care Center

Customer Care Phone and Email Service is available from 11:00am to 4:00pm Central Monday – Friday.

Live Chat is available from 11:00am – 4:00pm Central Monday – Friday.

  • Customer Care Email: Click Here To Email Our Customer Service Team
  • Customer Care Mailing Address: 740 Hilltop Drive, Itasca, IL 60143

Customer Care will be closed on the following holidays.

New Year's Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, Christmas Day

Headquarters/Warehouse

RedTag is located in Itasca, IL and our headquarters business hours are from 9:00am to 5:00pm CST Monday through Friday. RedTag Warehouse business hours are from 8:00am to 4:30pm CST Monday through Friday.

RedTag.com
740 Hilltop Drive Itasca, IL 60143

Seller Solutions

If you are a manufacturer, distributor or reseller interested in obtaining additional information on how you can sell your products using the RedTag platform, please visit us at our Seller Solutions Center located at http://www.ubid.com/sell_online/default.aspx.

What is a Coupon Code and how do I use it?

From time to time, RedTag.com will offer coupon codes representing a discount or other promotion. Coupon codes have a specific field on the product page, and once a valid code is provided, the sale will be updated to reflect whatever discount or promotion that code represents. Coupon codes will always have a valid duration or timeframe associated, and will always have an expiration date. Coupon codes cannot be used prior to or after these timeframes, and will not be accepted.

Only Valid RedTag Coupon codes will be accepted.

New Customers/Multiple Orders

As an online retailer, we strive to provide the highest level of security during all aspects of the purchase process. uBid's/RedTag's policy as it relates to new customers and multiple orders is as follows: Customers who complete more than 10 orders in a two week period are required to provide written authorization and a security code verification for the card being used to charge the items in order to process pending or further orders. Our Customer Care Team will contact any customers who need to provide this information by email.