Help Topics
How Do I Register?
Welcome to RedTag, registering with RedTag is free and it only takes a few moments.
We’ll ask you to:
- Give your name
- Select a password & login ID
- Provide an e-mail address
That's it!
We are committed to protecting your personal privacy and do not give out your private information, unless you authorize us to do so. Please read our privacy policy.
Go to registration page
How Do I Purchase Something?
Just look for the "Add To Cart" buttons next to products. Upon clicking one, you’ll be taken to the shopping cart.
What Is The Shopping Cart?
The shopping cart is your starting point for checking out. From the shopping cart you can purchase a single item, multiple items, add a warranty, and see what your entire order will cost. When you’re ready to checkout click “Proceed To Checkout”.
How Do I Remove An Item From The Shopping Cart?
“X“ marks the spot. If you’ve put multiple items in your cart and you decide that you don’t want one just click the red “x” to the left of the product image and the item will be taken out of your cart.
During Checkout, How Do I Go Back To A Previous Step To Change Information?
Click the edit link next to your information on the right side of the screen.
When My Order Is Complete, How Do I Track It?
Click on the “My Account” link on the top of any RedTag web page and you’ll find your order status
Which Payment Methods Does RedTag Accept?
- All prices are posted in US Dollars.
- RedTag accepts payments via credit and debit* cards. We honor Visa, MasterCard, Discover and American Express.
- For verification purposes, please be sure to supply the correct billing information. This information must match with what the issuing company or bank has on file for you.
- Debit cards often carry daily spending limits. Please consult your bank to determine whether you have a daily spending limit.
Do I Pay Sales Tax?
Merchandise shipped to Illinois is subject to sales tax charged by those states unless the purchase is made by a state-authorized tax-exempt entity, or by a reseller.
If your organization is tax-exempt, or if you are a reseller with a valid reseller's permit, please read the following instructions to ensure your RedTag account reflects the correct tax status. Once you receive your first winning bid confirmation, please notify us of your tax status by following these instructions:
If your organization is tax-exempt (not-for-profit, government agencies), simply fax a copy of your government-issued tax-exempt letter to 773/272-4020, along with your order number.
OR
If you are a reseller with a valid reseller's permit, please print and sign the form from our sister website here and fax it to 773/272-4020 along with your order number. Please ensure the form is signed and a valid reseller's number has been provided, otherwise sales will continue to be subject to tax.
Once the information has been processed, future orders will not be subject to tax.
Should you have any questions about a previous request or the tax exempt process, please contact RedTag’s Credit Department via this URL: Webform
Note: If you are an individual purchasing on behalf of a tax exempt organization, please follow the instructions above. You may also be required to provide a signed letter on letterhead from the tax exempt organization stating you are authorized to purchase on their behalf.
Does RedTag Require A Credit Card Verification Number?
As part of our commitment to your security, we require that you enter the verification number from your credit card upon registration and when editing your account information.
You will not be able to purchase on RedTag without the correct verification number. If you are unable to locate your verification number, please contact the issuing bank for assistance.
How Can I Obtain a Copy Of My Invoice?
You can easily retrieve a copy of your invoice within 30 days of purchase by going to your My Account under my purchases and clicking on the item name for order details. Underneath the order number, there will be a link that will take you to a page containing a copy of your invoice.
If your purchase was made over 30 days ago, you can make a request for a copy of your invoice via our webform.
Please note that you will be charged for copies of invoices over 6 months old.
- Purchases made 6 months to 1 year prior to request date = $10/each
- Purchases over one year of request = $39/each
What is the My Account Section?
The My Account section is a place for registered members to track their orders (date of purchase, order processing status, and tracing number) and update their personal information (shipping address, billing address, credit card information, and contact information.).
How do I update my shipping address, credit card information, and contact information?
It’s pretty easy. Just click the edit links next to any of the listed items in My Account section or you can add or update on the fly during the checkout process.
If I forgot my password, what should I do?
Don't panic. Click here. We’ll email you your user name and/or password.
How do I cancel my subscription to the RedTag email alerts?
Why would you want to do a thing like that? You might miss out on some great deal…. Alright, it’s cool. We can take a hint. Just click on the “unsubscribe” featured prominently in every RedTag email. It’s easy.
How do I pursue warranty help?
To pursue warranty help, you must first determine the type of warranty coverage you have. The type of warranty coverage for your product is printed on your packing slip and also on the product page of the item. From your MyAccount, go to Orders, then click on the lot # link. To determine the type of warranty coverage, look at your packing slip or look at the product information page on our Website.
Products with a Manufacturer or Vendor Warranty
In the event that a product needs to be returned to a vendor or manufacturer for service or warranty work, the customer is responsible for all shipping arrangements, including costs. In addition, original shipping & handling charges are not refundable. Each vendor or manufacturer has its own policies regarding the procedure and cost of shipping returns; therefore, please contact the warranty provider listed on the packing slip for details.
Products with RedTag.com Warranty
RedTag.com is currently unable to replace or repair your damaged or defective products. However, since we value you as a customer, we will take the affected product back as a return. Please follow our return instructions to complete a return.
Products with RedTag.com's Extended Protection Plan
If you purchased a RedTag.com Extended Protection Plan and have questions please call 1-866-526-0013. Please see our RedTag.com Extended Protection Plan Page for more information.
If you do not want to pursue warranty help or your product qualifies for RedTag.com's Warranty and you would like to return your product, then please follow the Returns Policies and Procedures.
How does RedTag.com's Extended Protection Plan work?
RedTag and Banker's Warranty Group have partnered to bring our customers a wide range of extended protection options for many of the products that RedTag sells. RedTag's Extended Protection Plan is a unique opportunity to avoid repair bills after the manufacturer's parts and labor protection expires.
Other advantages of purchasing a protection plan are:
- Peace of Mind
- Protecting your investment.
- The cost of a one time repair is far more than the cost of an extended protection plan.
- Toll-free support 24/7 for computer products and Monday - Friday, 8:00 a.m.- 9:00 p.m. EST for all other covered products
- Underwritten and insured by a rated "A" AM Best insurance company.
In most cases, you can add one or two years of extended protection to your electronic products. RedTag.com's Extended Protection Plan begins after the expiration of the shortest portion of the manufacturer's warranty (usually the labor warranty), so your product will continue to be covered for both parts and labor.
To receive this added protection, simply include the Extended Protection Plan option with your bid or purchase. Our Extended Protection Plan will give you a quick and easy way to get no cost repairs with a simple phone call. You will not see a bill for any covered repair, regardless of how often you call.
The protection plan includes the following benefits:
Customer Service
If you should ever have a problem with your covered product, simply call the toll-free number listed on the Welcome Card or E-mail that you will receive with your purchase. Available 24/7 for Computer Products and Monday - Friday, 8:00 a.m.-9:00 p.m. EST for all other products. Actual repair services are performed during normal business hours.
Factory Authorized Service Technicians
If we can't solve the problem over the phone, a factory-authorized technician will repair your product. The plan will pay the bill, including the cost of all covered parts and labor!
Complete Customer Satisfaction
Like thousands of other plan owners nationwide, you don't have to give covered repairs a second thought. We make complete customer satisfaction our top priority, and we'll do everything we can to ensure you make the most of your new product.
What types of products does RedTag.com sell?
The condition of each product is as stated on its Product Information page. RedTag.com has made a commitment to our customers to never intentionally mislead or hide any information about the quality of the products we sell. We classify the products on our auctions as New, Resealed, Manufacturer Recertified, Recertified, Used, Demo, and Off-Lease.
New
Many of the products at RedTag.com are new, have never been used and may still be in their original packaging. These items come complete with manuals and other accessories, or they may be in an OEM box by themselves. OEM stands for Original Equipment Manufacturer, and is a term used for a product that was manufactured as part of a larger whole (for example an OEM hard drive in a Pentium multimedia system). New OEM merchandise is not packaged for retail sale. These new products come in a plain box. Most merchandise classified as New carries a vendor warranty, but please refer to the Product page to be sure.
Resealed
These products are new, which means they have not been previously sold or used. In some cases they have been removed from their packaging for random testing or other purposes. Resealed products are checked to ensure that they function according to specifications and then repackaged and sealed. Most merchandise classified as Resealed carries a vendor warranty, but please refer to the Product page to be sure.
Manufacturer Recertified
Manufacturer Recertified products differ from other recertified products because they are restored to the exact manufacturer specifications by the original manufacturer in a certified recertification center. In addition, these products typically come with the added advantage of a manufacturer warranty. These unused or used items have been returned to original manufacturers for various reasons: use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced, if needed, in the original manufacturer's certified recertification center. Recertified products may come with minor blemishes and may come with or without manuals, batteries and back recovery disks. Please refer to the Product page for exact terms regarding warranty information and supplemental software.
Recertified
Recertified products are restored to specifications found on the Product Page by reputable refurbishing companies. In addition, these products typically come with the added advantage of a manufacturer warranty. These unused or used items have been returned for various reasons: use in field tests, use in sales displays, and cancellations. They are then cleaned, quality checked and tested twice. They are also serviced if needed, by a reputable refurbishing company. Recertified products may come with minor blemishes and may come with or without manuals, batteries and back-recovery disks. A complete listing of accessories (if available) included with the recertified item will be provided on the RedTag.com Product page. Please refer to the Product page for exact terms regarding warranty information and supplemental software.
Used
Unlike used items found at places other than RedTag.com, these products have been thoroughly inspected and tested to ensure full functionality, though in some cases they may show signs of wear. Please refer to the Product page to see whether merchandise classified as Used carries a vendor warranty.
Demo
These products have never been owned by anyone and have undergone testing to ensure they function according to the manufacturer's specifications. Vendors will frequently put new products out for display or demonstration purposes. These items usually see very little, if any, use. Yet, some items may show minor signs of wear. Please refer to the Product page to see whether merchandise classified as Demo carries a vendor warranty.
Off-Lease
Off-lease refers to products that have been used by individuals or businesses for a contracted period of time. They are inspected and tested for full functionality, and then sold to RedTag.com for resale. Please refer to the Product Page to see whether merchandise classified as Off-Lease carries a vendor warranty.
How do I determine product availability on RedTag.com?
All products are limited to supply on hand. RedTag makes no guarantee of continued availability of an item. Percentage of quantity remaining appears on product pages.
How much does shipping cost?
Shipping is only $1.95. Yes, we’re serious. Pretty incredible, huh?
And that’s per order, not per item, so if you order five items your shipping charge will only be $1.95 for all five items. Yup, today is your lucky day.
When can I expect the delivery of my order?
Most orders will process and ship from the warehouse within 2-4 business days of the sale. Standard Ground shipping will deliver within 4-10 business days. You will receive a confirmation email containing shipping details when your order ships. You can track your order by clicking on the tracking number that appears in your "My Account" after the product ships.
- Not all carriers deliver on Saturdays, Sundays or Holidays.
- Packages cannot be delivered to Alaska or Hawaii via ground service. Packages to Alaska or Hawaii must be shipped via Air. For any Second Day Air shipment to AK or HI, delivery may take up to three days.
- We will provide tracking numbers as much as possible. There are times when tracking numbers can not be provided - in these cases, only the carriers will be provided.
- RedTag‘s warehouse will be closed on the following holidays in 2010, which may delay shipment of orders.
- Thanksgiving
- Christmas
- New Year’s Eve
RedTag’s Customer Care is available from 9:00am to 4:00pm CST Monday through Friday. Customer Care will be closed on the following holidays:
- Thanksgiving (11/26 & 11/27)
- Christmas (12/24 After 12:00PM CT & 12/25)
- New Year's Eve (12/31)
Does RedTag Ship Internationally?
Yes...follow these two simple steps to get your RedTag purchase delivered anywhere in the world! However, RedTag can only accept U.S. issued credit cards.
- Sign up for a special U.S. mailing address with our international shipping partner My US.com.
- Return to RedTag and add your new My US.com mailing address in your “My Account”. If your are new to RedTag, simply register with your MyUSA.com mailing address and your U.S. issued credit card.
It's that easy! So shop RedTag.com and have your order shipped to you, anywhere in the world!
What do the different statuses on My Account mean?
Your order and its status can be viewed in "My Account." An explanation of each order status is given below. Please note that order status is not updated in real time and may be delayed up to 2 hours due to processing volumes.
In Process
Your order is being processed and will be shipped shortly. The tracking number will be posted to your My Account as soon as it is available.
In credit card processing
Your order is being processed by our Credit Department. The Credit Department is responsible for validating payment methods, and verifying order information when necessary. This process can take up to 1 to 5 business days, but generally occurs within minutes of the auction's close. Should any problems arise that prevent us from completing your order, you will be alerted on your My Account or contacted by a credit representative via email or phone.
In Warehouse
Your order is in our warehouse awaiting shipment. Upon shipping your order, your My Account will read Order Shipped and tracking information for your order will be provided at that time.
At Supplier's warehouse
Your order has been processed and is awaiting shipment from our Supplier's warehouse. Please allow 4-10 business days. If you do not receive the order after 4-10 business days, please contact us via our web form.
Partially shipped
We were unable to send the full quantity of your order. We are currently investigating when the remaining portion will be shipped. If you don't receive the remaining portion promptly, please contact us via our web form.
Order shipped
Your order has been shipped. The tracking number is posted under the Orders listing on your My Account. There can sometimes be a delay of one business day from the time we enter the tracking number in your My Account until the number is recognized by either Fed Ex or UPS.
Cancelled
Order has been cancelled. RedTag will make every effort to notify you before an order is cancelled. If you were not notified or believe this is a mistake, please contact us via our web form.
Order returned
Order has been successfully returned. Please allow 20 days for credit processing.
How will RedTag ship my product?
Standard Ground
Standard Ground service offers an economic method to ship your merchandise. Orders shipped via Standard Ground may also require a signature. You can easily follow the progress of your shipment by logging into "My Account".
Return Policy
- We offer a 30 day 100% guarantee on all items purchased at RedTag.com
- Some restrictions may apply and are subject to a 15% restocking fee
- Shipping and handling fees are non-refundable
- Manufacturer’s warranty supersedes RedTag’s return policy on defective merchandise when applicable
- Processing fees are non-refundable
- The customer must pay all costs related to return shipping. Shipping charges for the return will be calculated and deducted from the amount the customer is to be refunded. Original shipping charges will not be reimbursed. After receiving and inspecting the returned merchandise, if your return passes inspection, your return will be processed. Please allow up to 20 days for processing. To ensure your return passes inspection, please follow our returns procedure listed above.
How can I cancel my order?
All orders are final and non-cancelable.
Having Issues With RedTag.com?
Feel free to email us via our web form.
RedTag.com Customer Care Center?
RedTag.com’s Customer Care is available from 9:00am to 4:00pm CST Monday through Friday.
Customer Care Phone: 1-866-946-8243
Customer Care Email: Click Here To Email Our Customer Service Team
Customer Care Mailing Address: 1140 W. Thorndale Ave, Itasca, IL 60143
Customer Care will be closed on the following holidays.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Thanksgiving Day
- Christmas Day
Seller Solutions
If you are a manufacturer, distributor or reseller interested in obtaining additional information on how you can sell your products using the RedTag platform, please visit us at our Seller Solutions Center located at http://www.enableholdings.com/sellers.aspx.
Headquarters
Enable Holdings headquarters business hours are from 8:00am to 6:00pm CST Monday through Friday. Enable Holdings offices will be closed on the following holidays.
Enable Holdings, Inc
1140 W. Thorndale Ave
Itasca, IL 60143
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Thanksgiving Day
- Christmas Day
Distribution Warehouse
Enable Holdings Warehouse business hours are from 8:00am to 4:30pm CST Monday through Friday. The Warehouse will be closed on the following holidays.
Enable Holdings, Inc
1140 W. Thorndale Ave
Itasca, IL 60143
- New Year's Day
- President's Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Thanksgiving Day
- Christmas Day
- New Year's Eve